Account register
Confirm the specified tearms
TERMS OF SERVICE ON WEBSITE
General:
Welcome to website: www.viettelidc.com.vn (Abb. Website) under Viettel - CHT Company Limited (Viettel IDC).
The use of website and/or services on the website means you have read, agreed and committed to follow this Terms of Service (ToS) and attached Annex (abb. “regulation” or “agreement”). If you do not agree, please do not access our website and its services.
Viettel IDC can change part or all the content of the agreement. Viettel IDC will announce you on these changes via our website and/or email registered at least 15 days before the changes are valid. If the changes can affect services that you are using, Viettel IDC will announce you at least 3 days before the changes take effect via registered email, telephone number. The announcement will include but not limit to following information:
In case there are conflicts between this ToS and other Contracts of Service (CoS) or any other documents signed and sealed between you and Viettel IDC authorized representatives, the CoS or documents signed and sealed between you and Viettel IDC authorized representatives are prioritized to apply, except for force majeure clause, which will give priority for agreement on website.
Article 1: Definitions:
1. "Viettel IDC": Viettel - CHT Company Limited is member of Viettel; Tax identification number (TIN): 0500589150, Registered Business Address: Central Area, Hoa Lac High-Tech Park, Km29 Thang Long Boulevard, Thach Hoa Commune, Thach That District, Hanoi, Vietnam.
2. "We": Viettel IDC, its branches and units following the law.
3. "You", "Customers": Individuals or organizations that you represent which have access to this website and/or use services provided by Viettel IDC following the law.
4. “Organization”: Other legal entities, businesses and organizations.
5. "Email": Abbreviation for "Electronic Mail" in English, used for sending, receiving or exchanging information on the Internet.
6. “Account”: The identification of customers in our website. Accounts are registered and activated via emails. You can legally use these emails. To be able to use services, you must have valid account and payment methods on website. You can only create 01 account for 01 email or we can combine with other information such as ID Card/Passport/Telephone number… You provide this information voluntarily and bear full liability for this information.
7. "File", “Data”: Are files stored in devices such as hard disks, floppy disks, USB, CD, DVD, cloud systems…
8. “Services”: Products and services provided on this website.
Article 2. Website Contents:
1. The contents on this website, part or whole of the brand names, logos, images, software, documents and other contents are all Viettel IDC properties and/or information under Viettel IDC control. Viettel IDC brand name includes logo, name, colors, symbols, service labels and other intellectual properties on the website following the law.
2. No one can illegally change, destroy, remove, counterfeit, copy, leak, move or use part or whole documents for common or commercial purposes without Viettel IDC consent in written form. The use is only legal if it meets the following criteria:
For transactional purposes with Viettel IDC.
User must quote the sources and keep the links to Viettel IDC website, original documents, ensure the information integrity and protect Viettel IDC intellectual property rights on this website.
Article 3. Not permitted activities
1. Illegal activities causing losses to other organizations and individuals.
2. Using information on the website to send emails or advertisement without receivers’ consent.
3. Illegal use of images, information, intellectual properties on the website or providing information or images of other legal entities protected by foreign and domestic laws.
4. Upload, post, send emails, transmits in any other methods documents with virus or other computer codes, files or programs designed to prevent, destroy or limit the computers or telecommunication devices hardware and software.
5. Fraudulent or unregulated activities following the agreement or related laws for websites, addresses of our linked service providers.
6. Impersonating other individuals, organization, including but not limit to Viettel IDC staff, falsely propaganda by smearing other individuals or organization. Exploiting services (Web Hosting, Email Hosting, Cloud server...) beyond the resource level or violating Viettel IDC service regulations at End-user license agreement (EULA).
7. Obstructing, disrupting services or other users’ services, servers or networks linked with services; not following requirements, procedures, policies and regulations for networks linked with services.
8. If we find you illegally access and use our website, Viettel IDC can immediately terminate the Agreement and/or your rights to access to website at any given time without pre-announcement and ask you pay for losses (if available).
Article 4. Customers’ rights and responsibilities
1. As customers, you have full rights and responsibilities of service user party following the law.
2. You must have legal capacity to enter into the contract with Viettel IDC, commit not using information and/or violating any third party rights in registering and using Viettel IDC services except being allowed by the third party and hold self-responsibilities for illegal use of information
3. You are responsible for providing information when required for verification from Viettel IDC and hold self-responsibilities before law for the purposes of the use of information and its accuracy. If you fail to announce to Viettel IDC changes in your information within 07 (seven) days from these changes or not respond to Viettel IDC requires for verify and supplement information within 15 (fifteen) days upon receiving announcement, Viettel IDC has the rights to temporarily postponed or terminated your account registration. You allow Viettel IDC to send you information on procedures on new registration or extending personal information providing to Viettel IDC.
4. You are directly manage, maintain your own services, hold sole responsibilities for consequences caused by your violating regulations on services use or your irresponsibility and must provide adequate and accurate all subjects licensed by you within 07 (seven) days upon receiving request.
5. Viettel IDC will receive and store information related to personal data of the subjects and only provides it to related party when receiving request from authority or for the purpose of providing better services for customers.
6. During the use and maintaining services, you have the right to send request for changing the above information to Viettel IDC or actively update the information on the website. If there are changes on information of transactional subjects, the service users have to inform immediately to Viettel IDC within 07 (seven) days since the changes take effect to ensure the information is adequate and accurate. Viettel IDC holds no legal liability, compensates or shares joint-liability to any consequences or losses from you for not following this regulation.
7. In some cases that need to complete documents and procedures for registering services following the law and Viettel IDC regulations, within 10 (ten) days from successfully register the services, you are responsible to send the following documents to Viettel IDC: 01 (one) copy/scan ID card for individual registration or 01 (one) original Business Registration Certificate with service users which are organization or other accepted papers (if available) upon Viettel IDC request. If the time for document supplement is overdue, the registered service will be temporarily stop without repaying costs, except cases that Viettel IDC does not announce. The services will only be restored if you provide additional papers to Viettel IDC and there are no changes on information of services that you register on the system. Viettel IDC cannot and will not hold responsible for legal consequences as well as will not pay compensation, share joint responsibilities for any damages and losses cause by you failing to strictly and fully comply this regulation.
8. You are responsible for ensuring security for information on passwords and accounts, share joint responsibilities with activities using your passwords and accounts.
9. You are responsible for all contents you store on infrastructures provided by Viettel IDC.
10. You are fully responsible for apply methods to prevent any losses or damages on services’ data and resources provided by Viettel IDC.
11. You must understand and agree that all data store services provided by Viettel IDC are saved and made backups for later restoration if there are problems on technique, infrastructures, and device damages without providing copy to customers. Thus, you are responsible for periodically make backups for all your data stored on Viettel IDC servers. Viettel IDC holds no responsible for losses, damages and errors relating to your data, except if you use backup data services provided by Viettel IDC
12. You must self protect information on your login account while using Viettel IDC services.
13. You are responsible to follow regulations, policies on software’s; authors’ and inventions’ property rights… while using Viettel IDC services.
14. Other rights and responsibilities follow the Agreement and Annex.
Article 5. Viettel IDC rights and responsibilities
1. As a service provider, Viettel IDC has full rights and responsibilities of service provider party following the law. Viettel IDC implements reasonable methods to protect contents that our customers are using, avoids unwanted incidents. Viettel IDC applies strong codified methods and international standards on information safety to ensure your information will be securely protected. Viettel IDC does not codify your data. Viettel IDC save system log for at least 3 most recent months since your request for search on cloud computing and Domain & Hosting service logs.
2. Viettel IDC commits to guide customers with our products and services during their using time. All of your rights and responsibilities will be based on the registered accounts.
3. Viettel IDC receives and handles customers’ complaints related to services, services quality, occurs during the time you use our products and services with the conditions that customers have provided adequate, trustful and accurate information regulated in Article
4. Viettel IDC is responsible to provide preventative methods for securing data from losses, damages, misuse, and illegal access or destroy. Viettel IDC has the rights to requires use cooperate to verify information if there is doubt that the information provided by customers is inaccurate or the customers try to forge information.
5. Based on the scale and seriousness of customers’ violations, Viettel IDC has rights to unilaterally temporarily stop, cancel, terminate the service following Article 9 of this policy and/or submit the case to authority for handling following the law.
6. We can collect your information from your access to website using collecting data system of the third party or that from Viettel IDC. The service allows to record data on access or transactions on website, for example: visitors on pages, products and services, likes and interests on certain products and services… We use the information to follow and improve the website activities making it easier for you and other customers accessing our website.
7. Through using Cookies (files that a website sends to users and is stored by web browser when users access this website), we can gather and analyzed IP addresses used to connect your computers with the Internet; the computer and information for connection such as web browser version; operating system; purchasing history; verification when you open our sent emails; date and time; URLs to our website. Cookie cannot access, direct and modify data stored on your hard disks.
8. We can send you information on your accounts, transactions, services, advertisements, promotions and other important announcements to your emails, except that you send announcement to Viettel IDC requesting not to receive these information channels announced in Clause 10.3, Article 10 of this Agreement.
9. Emails sent by Viettel IDC will include, but not limit to one and/or these following addresses: support@viettelidc.com.vn; news@online.viettelidc.com.vn; do-not-reply@viettelidc.com.vn.
Article 6. Payment Regulations
1. Upon agree to use, extend services, you accept to follow our regulation on payment at: https://viettelidc.com.vn/tin-tuc/cac-hinh-thuc-thanh-toan-tai-viettel-idc. Viettel IDC cannot and will not hold responsible as well as will not pay compensate on any consequences or damages from not fully following the payment regulations.
2. During the payment, you are required to follow regulations and guides to ensure the transactions are safe and protect your own rights. Viettel IDC is not responsible for orders and contracts with false information on payments, benefited accounts of Viettel IDC or contents of account transfers.
3. Viettel IDC will issue electronic invoices after receiving full payments from customers and the services are successfully activated. If you fail to provide adequate information for issuing invoices to organizations, we will by default issue invoices following your personal account information. Viettel IDC only receives requests on changes and modifications of information at most 25 days after the orders are verified and the services are successfully activated.
4. To assist you in making payment when using the service, each successfully registered account on Viettel IDC's system is created into 2 accounts:
Firstly, the prepaid account on Viettel IDC website has a default balance of 0 VND or according to the promotion policy at each time of creation (“Prepaid Account”). Policy with Balance in this account is as follows:
a. Only used to pay for orders at Viettel IDC, not refunded by money transfer or cash.
b. Services that can be paid with this balance include: Virtual Server (Cloud Server); Domain Name (Domain); Web Hosting, Email Hosting, Viettel StartDB (Database as a service), Virtual Private Cloud (VPC), Microsoft 365.
c. In case service orders are allowed to be paid by account balance, the system will prioritize automatically deducting money from your Prepaid Account balance (if your account has a balance greater than 0 VND).
d. In case you pay (online, money transfer) more than the order/contract value, the excess payment value will be added to your Prepaid Account and valid for payment for the following orders.
Secondly, Promotion Account on Website: is an account that records Viettel IDC promotional money to give gratitude to customers for internal services of Viettel IDC, if any. Policy with Balance in this account is as follows:
a. Time to use money in the account according to the regulations of each program at Viettel IDCb
b. Do not use to pay for the following services: Viettel Domain, Viettel SSL, Microsoft 365, Viettel License, Viettel Cyber work, Viettel APM, Viettel Media CDN, Viettel Security CDN, Voice Brandname, Viettel Blockchain, AWS service groups that IDC is providing.
5. Viettel IDC only verifies your successful payment after the bank account or the online payment system that we use verifies successfully.
6. You hold full responsibilities for the legality of the payments that you made to Viettel IDC. If the state authority or our partners in payment support announce that the payments that you have transacted with Viettel IDC is verified or in doubt of fraud or forge, we has the rights to block your related payment accounts and services.
Article 7: Service extension regulations
1. You are responsible for actively follow the operation condition, validity of the products/services registered at Viettel IDC.
2. Viettel IDC will conduct some related methods on reminding, announcing the extension of services through 01 (one) or multiple forms: Announcement, official request on extension of services, emails, SMS, telephone or Interactive Voice Response (IVR)
3. The extension of services will be conducted when Viettel IDC receives full service payments. The extension will be completed within 01 (one) day since Viettel IDC receives full service payments, except there is Force Majeure Clause.
4. Customers actively contact Viettel IDC and; or self conduct the service extension and payment at least 10 (ten) days before the due date for using services.
5. Viettel IDC cannot and will not hold responsible or pay any compensation for losses and consequences cause by you failing to comply this regulation.
General:
Welcome to website: www.viettelidc.com.vn (Abb. Website) under Viettel - CHT Company Limited (Viettel IDC).
The use of website and/or services on the website means you have read, agreed and committed to follow this Terms of Service (ToS) and attached Annex (abb. “regulation” or “agreement”). If you do not agree, please do not access our website and its services.
Viettel IDC can change part or all the content of the agreement. Viettel IDC will announce you on these changes via our website and/or email registered at least 15 days before the changes are valid. If the changes can affect services that you are using, Viettel IDC will announce you at least 3 days before the changes take effect via registered email, telephone number. The announcement will include but not limit to following information:
- List of changes
- Technical description on changes of services
- Scheduled time of changes’ impact
- Announcement on changes’ complement
In case there are conflicts between this ToS and other Contracts of Service (CoS) or any other documents signed and sealed between you and Viettel IDC authorized representatives, the CoS or documents signed and sealed between you and Viettel IDC authorized representatives are prioritized to apply, except for force majeure clause, which will give priority for agreement on website.
Article 1: Definitions:
1. "Viettel IDC": Viettel - CHT Company Limited is member of Viettel; Tax identification number (TIN): 0500589150, Registered Business Address: Central Area, Hoa Lac High-Tech Park, Km29 Thang Long Boulevard, Thach Hoa Commune, Thach That District, Hanoi, Vietnam.
2. "We": Viettel IDC, its branches and units following the law.
3. "You", "Customers": Individuals or organizations that you represent which have access to this website and/or use services provided by Viettel IDC following the law.
4. “Organization”: Other legal entities, businesses and organizations.
5. "Email": Abbreviation for "Electronic Mail" in English, used for sending, receiving or exchanging information on the Internet.
6. “Account”: The identification of customers in our website. Accounts are registered and activated via emails. You can legally use these emails. To be able to use services, you must have valid account and payment methods on website. You can only create 01 account for 01 email or we can combine with other information such as ID Card/Passport/Telephone number… You provide this information voluntarily and bear full liability for this information.
7. "File", “Data”: Are files stored in devices such as hard disks, floppy disks, USB, CD, DVD, cloud systems…
8. “Services”: Products and services provided on this website.
Article 2. Website Contents:
1. The contents on this website, part or whole of the brand names, logos, images, software, documents and other contents are all Viettel IDC properties and/or information under Viettel IDC control. Viettel IDC brand name includes logo, name, colors, symbols, service labels and other intellectual properties on the website following the law.
2. No one can illegally change, destroy, remove, counterfeit, copy, leak, move or use part or whole documents for common or commercial purposes without Viettel IDC consent in written form. The use is only legal if it meets the following criteria:
For transactional purposes with Viettel IDC.
User must quote the sources and keep the links to Viettel IDC website, original documents, ensure the information integrity and protect Viettel IDC intellectual property rights on this website.
Article 3. Not permitted activities
1. Illegal activities causing losses to other organizations and individuals.
2. Using information on the website to send emails or advertisement without receivers’ consent.
3. Illegal use of images, information, intellectual properties on the website or providing information or images of other legal entities protected by foreign and domestic laws.
4. Upload, post, send emails, transmits in any other methods documents with virus or other computer codes, files or programs designed to prevent, destroy or limit the computers or telecommunication devices hardware and software.
5. Fraudulent or unregulated activities following the agreement or related laws for websites, addresses of our linked service providers.
6. Impersonating other individuals, organization, including but not limit to Viettel IDC staff, falsely propaganda by smearing other individuals or organization. Exploiting services (Web Hosting, Email Hosting, Cloud server...) beyond the resource level or violating Viettel IDC service regulations at End-user license agreement (EULA).
7. Obstructing, disrupting services or other users’ services, servers or networks linked with services; not following requirements, procedures, policies and regulations for networks linked with services.
8. If we find you illegally access and use our website, Viettel IDC can immediately terminate the Agreement and/or your rights to access to website at any given time without pre-announcement and ask you pay for losses (if available).
Article 4. Customers’ rights and responsibilities
1. As customers, you have full rights and responsibilities of service user party following the law.
2. You must have legal capacity to enter into the contract with Viettel IDC, commit not using information and/or violating any third party rights in registering and using Viettel IDC services except being allowed by the third party and hold self-responsibilities for illegal use of information
3. You are responsible for providing information when required for verification from Viettel IDC and hold self-responsibilities before law for the purposes of the use of information and its accuracy. If you fail to announce to Viettel IDC changes in your information within 07 (seven) days from these changes or not respond to Viettel IDC requires for verify and supplement information within 15 (fifteen) days upon receiving announcement, Viettel IDC has the rights to temporarily postponed or terminated your account registration. You allow Viettel IDC to send you information on procedures on new registration or extending personal information providing to Viettel IDC.
4. You are directly manage, maintain your own services, hold sole responsibilities for consequences caused by your violating regulations on services use or your irresponsibility and must provide adequate and accurate all subjects licensed by you within 07 (seven) days upon receiving request.
5. Viettel IDC will receive and store information related to personal data of the subjects and only provides it to related party when receiving request from authority or for the purpose of providing better services for customers.
6. During the use and maintaining services, you have the right to send request for changing the above information to Viettel IDC or actively update the information on the website. If there are changes on information of transactional subjects, the service users have to inform immediately to Viettel IDC within 07 (seven) days since the changes take effect to ensure the information is adequate and accurate. Viettel IDC holds no legal liability, compensates or shares joint-liability to any consequences or losses from you for not following this regulation.
7. In some cases that need to complete documents and procedures for registering services following the law and Viettel IDC regulations, within 10 (ten) days from successfully register the services, you are responsible to send the following documents to Viettel IDC: 01 (one) copy/scan ID card for individual registration or 01 (one) original Business Registration Certificate with service users which are organization or other accepted papers (if available) upon Viettel IDC request. If the time for document supplement is overdue, the registered service will be temporarily stop without repaying costs, except cases that Viettel IDC does not announce. The services will only be restored if you provide additional papers to Viettel IDC and there are no changes on information of services that you register on the system. Viettel IDC cannot and will not hold responsible for legal consequences as well as will not pay compensation, share joint responsibilities for any damages and losses cause by you failing to strictly and fully comply this regulation.
8. You are responsible for ensuring security for information on passwords and accounts, share joint responsibilities with activities using your passwords and accounts.
9. You are responsible for all contents you store on infrastructures provided by Viettel IDC.
10. You are fully responsible for apply methods to prevent any losses or damages on services’ data and resources provided by Viettel IDC.
11. You must understand and agree that all data store services provided by Viettel IDC are saved and made backups for later restoration if there are problems on technique, infrastructures, and device damages without providing copy to customers. Thus, you are responsible for periodically make backups for all your data stored on Viettel IDC servers. Viettel IDC holds no responsible for losses, damages and errors relating to your data, except if you use backup data services provided by Viettel IDC
12. You must self protect information on your login account while using Viettel IDC services.
13. You are responsible to follow regulations, policies on software’s; authors’ and inventions’ property rights… while using Viettel IDC services.
14. Other rights and responsibilities follow the Agreement and Annex.
Article 5. Viettel IDC rights and responsibilities
1. As a service provider, Viettel IDC has full rights and responsibilities of service provider party following the law. Viettel IDC implements reasonable methods to protect contents that our customers are using, avoids unwanted incidents. Viettel IDC applies strong codified methods and international standards on information safety to ensure your information will be securely protected. Viettel IDC does not codify your data. Viettel IDC save system log for at least 3 most recent months since your request for search on cloud computing and Domain & Hosting service logs.
2. Viettel IDC commits to guide customers with our products and services during their using time. All of your rights and responsibilities will be based on the registered accounts.
3. Viettel IDC receives and handles customers’ complaints related to services, services quality, occurs during the time you use our products and services with the conditions that customers have provided adequate, trustful and accurate information regulated in Article
4. Viettel IDC is responsible to provide preventative methods for securing data from losses, damages, misuse, and illegal access or destroy. Viettel IDC has the rights to requires use cooperate to verify information if there is doubt that the information provided by customers is inaccurate or the customers try to forge information.
5. Based on the scale and seriousness of customers’ violations, Viettel IDC has rights to unilaterally temporarily stop, cancel, terminate the service following Article 9 of this policy and/or submit the case to authority for handling following the law.
6. We can collect your information from your access to website using collecting data system of the third party or that from Viettel IDC. The service allows to record data on access or transactions on website, for example: visitors on pages, products and services, likes and interests on certain products and services… We use the information to follow and improve the website activities making it easier for you and other customers accessing our website.
7. Through using Cookies (files that a website sends to users and is stored by web browser when users access this website), we can gather and analyzed IP addresses used to connect your computers with the Internet; the computer and information for connection such as web browser version; operating system; purchasing history; verification when you open our sent emails; date and time; URLs to our website. Cookie cannot access, direct and modify data stored on your hard disks.
8. We can send you information on your accounts, transactions, services, advertisements, promotions and other important announcements to your emails, except that you send announcement to Viettel IDC requesting not to receive these information channels announced in Clause 10.3, Article 10 of this Agreement.
9. Emails sent by Viettel IDC will include, but not limit to one and/or these following addresses: support@viettelidc.com.vn; news@online.viettelidc.com.vn; do-not-reply@viettelidc.com.vn.
Article 6. Payment Regulations
1. Upon agree to use, extend services, you accept to follow our regulation on payment at: https://viettelidc.com.vn/tin-tuc/cac-hinh-thuc-thanh-toan-tai-viettel-idc. Viettel IDC cannot and will not hold responsible as well as will not pay compensate on any consequences or damages from not fully following the payment regulations.
2. During the payment, you are required to follow regulations and guides to ensure the transactions are safe and protect your own rights. Viettel IDC is not responsible for orders and contracts with false information on payments, benefited accounts of Viettel IDC or contents of account transfers.
3. Viettel IDC will issue electronic invoices after receiving full payments from customers and the services are successfully activated. If you fail to provide adequate information for issuing invoices to organizations, we will by default issue invoices following your personal account information. Viettel IDC only receives requests on changes and modifications of information at most 25 days after the orders are verified and the services are successfully activated.
4. To assist you in making payment when using the service, each successfully registered account on Viettel IDC's system is created into 2 accounts:
Firstly, the prepaid account on Viettel IDC website has a default balance of 0 VND or according to the promotion policy at each time of creation (“Prepaid Account”). Policy with Balance in this account is as follows:
a. Only used to pay for orders at Viettel IDC, not refunded by money transfer or cash.
b. Services that can be paid with this balance include: Virtual Server (Cloud Server); Domain Name (Domain); Web Hosting, Email Hosting, Viettel StartDB (Database as a service), Virtual Private Cloud (VPC), Microsoft 365.
c. In case service orders are allowed to be paid by account balance, the system will prioritize automatically deducting money from your Prepaid Account balance (if your account has a balance greater than 0 VND).
d. In case you pay (online, money transfer) more than the order/contract value, the excess payment value will be added to your Prepaid Account and valid for payment for the following orders.
Secondly, Promotion Account on Website: is an account that records Viettel IDC promotional money to give gratitude to customers for internal services of Viettel IDC, if any. Policy with Balance in this account is as follows:
a. Time to use money in the account according to the regulations of each program at Viettel IDCb
b. Do not use to pay for the following services: Viettel Domain, Viettel SSL, Microsoft 365, Viettel License, Viettel Cyber work, Viettel APM, Viettel Media CDN, Viettel Security CDN, Voice Brandname, Viettel Blockchain, AWS service groups that IDC is providing.
5. Viettel IDC only verifies your successful payment after the bank account or the online payment system that we use verifies successfully.
6. You hold full responsibilities for the legality of the payments that you made to Viettel IDC. If the state authority or our partners in payment support announce that the payments that you have transacted with Viettel IDC is verified or in doubt of fraud or forge, we has the rights to block your related payment accounts and services.
Article 7: Service extension regulations
1. You are responsible for actively follow the operation condition, validity of the products/services registered at Viettel IDC.
2. Viettel IDC will conduct some related methods on reminding, announcing the extension of services through 01 (one) or multiple forms: Announcement, official request on extension of services, emails, SMS, telephone or Interactive Voice Response (IVR)
3. The extension of services will be conducted when Viettel IDC receives full service payments. The extension will be completed within 01 (one) day since Viettel IDC receives full service payments, except there is Force Majeure Clause.
4. Customers actively contact Viettel IDC and; or self conduct the service extension and payment at least 10 (ten) days before the due date for using services.
5. Viettel IDC cannot and will not hold responsible or pay any compensation for losses and consequences cause by you failing to comply this regulation.